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Authorizing your PowerDialer license

  1. Go to the InisdeSales tab and under license assignments verify the user has either a Click-to-Call license or Powerdialer for Salesforce license.
  2. If they have a license, go to the InsideSales tab and click on the re-authorize link to reauthorize the dialer for the affected user(s)
  3. If the authorization doesn't work see Authorization Problems.
  4. If the reauthorization worked correctly, but you are still having the issue, try using an incognito window if using Chrome or a private browsing window in Firefox and Internet Explorer.

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