When a Jabberdog recipient opts to speak to a "live agent" the system automatically pauses the related Jabberdog.

When a call enters an ACD, the Lead source is automatically set to the name of that ACD.

We would like the ability for the ACD's to create leads on inbound calls and assign a specific "lead type"

It would be beneficial to multiple departments and most likely many businesses to have a simple recurring task reminder feature.

Have the ability to set a callback using the navigation dialer button interface on the left side of the dialer initiative.

Once logged in, you can now start using the inbound and outbound dialer capabilities using the new ResponseLoop system.

Shows how to blend inbound and outbound calls from the standard agent dialer system.

How to create a simple voice message recording. Uses the standard voice message manager and a direct telphone line.

When someone performs an action that triggers the Response Pop, sometimes they don't answer the phone. This would add the ability to leave a pre-recorded voice message with these phone calls.

Besides toll-free call routing, the most common use of the ACD system is in conjunction with the InsideSales.com Response Swami™, InsideSales.com’s patented automated response system.