Best Practices
Scripts Assigned to Initiatives, not by Campaigns
19
Often one campaign will have different initiatives assigned to it that would require different scripts. Assign scripts to initiatives, not just campaigns.
Tags:
Lockdown of a field
3
I think the system needs an option to lock down a field so that agents can only add to this notes field and cannot delete it. So there are continuous notes being added to an account.
Tags:
Live Instant Message Chat with Support
13
I think the Support Department should have a live chat application within their support link. I think it would be helpful for both customers and for InsideSales.com.
Tags:


