Basic funstion here and rather obvious. Tasks should have the ability to be assigned to multiple employees.

Dialer Initiative Query Preview that produces a pop up window displaying the next 500 leads that the current query being worked on will produce.

It would be useful to be able to use an extension as a station phone number those who are at work.

Allow the caller ID to display the phone number of that rep that owns that lead. Currently, caller ID's can be set to agent station number or a general phone number.

The third section of setting up the InsideSales.com system demonstrates how to set up and manage calling activity through InsideSales.com.

Currently the system assigns time zones based on area code.

It would be beneficial to multiple departments and most likely many businesses to have a simple recurring task reminder feature.

A client wrote:

Have the ability to set a callback using the navigation dialer button interface on the left side of the dialer initiative.

Can you add a two week time frame to the call back dropdown in the dialer?