The Voice Message Manager lets you view, record, and store messages to use with the PowerDialer, ACDs, and IVRs.
To access the voice message manager, click Admin tab > Voice Message Manager
The interface is extremely simple—click the hyperlink on the message name to view a message's current properties, or click Edit to make changes.
REMEMBER: using the voice message manager requires having the default phone number field correctly entered in your user profile, so the dialer server knows where to call you to make recordings.
Voice message content can be created in one of two ways:
To make a recording manually directly over the phone, copy and paste, or type out the script for your message in the window. We typically recommend that you write up a script to at least loosely follow when you create a recording; it will help make the message consistent. Read through it several times to make sure it sounds the way you want. When ready, click the Create button. The system will save the script, and immediately patch the dialer system to your phone to record the message.
If you're not sitting next to the phone specified in your employee profile, you’ll want to temporarily update your profile with a different number, so the dialer server can reach you.
When the phone rings, pick it up and listen to the options.
Once saved, your new recording is immediately available to use.
To add a .WAV file, you must first make sure it is recorded with the proper specifications. .WAV files must be encoded as:
If your file is encoded as an MP3, or in standard Redbook/CD Quality WAV (16-bit, Stereo, 44.1 Khz sample rate), you'll need to downmix it using a digital audio editing program.
We make no recommendations of software that can be used to do this; there are any number of utilities available. However, many of the "free" and "open source" file conversion software packages do not include the ability to change WAV file mixing specifications. The utilities we have used that have the necessary options are:
Once you have your file created, and saved in the appropriate format, click the Browse button on the voice message creation window, and find the saved file (obviously you can type out the script for the message for reference, but it's not required). Once finished, click Save, and the Voice Message Manager will upload your audio file on to the dialer server.
After completing the upload, the system will automatically call your phone to give you the chance to listen to the message. Follow the prompts on the head set.
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