Vision uses many methods to track email views, and we are continually working hard to make sure users only see valid notifications.
However, Vision will inevitably send false notifications. These are normal, and users should not be concerned when they see occasional false notifications.
False notifications are notifications about non-customer email interactions. For example, Vision users should not receive a notification about a test email that they sent and opened themselves, or notifications that a contact opened an email that was sent to another contact.
We filter for the most common false notifications, but because there are too many potential methods and applications users will employ to send, view, and forward emails to filter all of them.
We use two primary methods to track emails:
Every time a cookie or tracking image reports an email open or forward, our system checks to make sure it is a valid interation before it sends a notification to the user. The system filters the following interactions:
For more information on these exclusions, see Excluded Notifications.
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