Gmail Ctrl+Enter Sending and Tracking

Client-side (Plugin) Tracking
This article is relevant for users who use the plugin to track emails. This does not apply your organization has implemented server-side Vision email tracking.

Send Button Required

If you are using the plugin to track emails, you must hit the SEND button to implement the tracking. This means emails sent using Ctrl+Enter will not be tracked.

Accidentally Sending - Undo Send

Some users inadvertantly send emails. They didn't mean to press Ctrl+Enter and they send the email prematurely. This can cause more problems than untracked emails. You can enable Undo Send within gmail.

To enable Undo Send:

  1. Click the gear icon in the top right.
  2. Select Settings.
  3. Scroll down to Undo Send and click Enable.
  4. Set the cancellation period (the amount of time you have to decide if you want to unsend an email).
  5. Click Save Changes at the bottom of the page.

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