The JabberDog set up screen asks a series of straightforward questions about how and when you want your JabberDog instance to run, as well as providing configuration options for call responses.

JabberDog Setup Items

Basic Info and Outbound Behavior

• Instance Name: Give your call list a name, for example, “List of Doctors – January."
• Phone Field: Each instance can only target one of the phone numbers captured with your data. Select the most appropriate number to target (this is usually the main Phone field).
• Caller ID: This is the 10-digit phone number that the call recipients will see when their phone rings.
• Intro Message: The intro message is designed to be a short audio snippet that will play back to the call recipient before the main message plays, for example, "Stay on the line for an important message." Be aware that call recipients cannot make any responses while the intro message is playing.
• Main Message: This is the primary message content. Messages are created from the Voice Message Manager in the Administrative tab, or can be created on the fly directly from JabberDog Setup screen. If you are planning on using response options (for example, "Press 1 to connect to a live agent now," be sure and include the response options in the voice message recording.

Response Behavior

• Pressing 1: The Press 1 response will connect any live call recipient back to any phone number of your choice. The Press 1 option is often used in conjunction with an inbound ACD that is also linked to InsideSales.com. This option requires an available Flex Port for every concurrent inbound call (see the Billing heading under Site Administration for more information about Flex Ports).
• Pressing 2: The Press 2 response will automatically send an email to the call recipient who requests it. This of course requires that we have captured an email address for the callers receiving the JabberDog. To utilize this function, you will need to have a pre-generated email template stored in the site, as well as provide a valid SMTP relay server established in your site's Company Information profile.
• Pressing 9: Pressing 9 will flag the call recipient to a Do Not Contact status, allowing you to go back through call lists and remove DNC numbers for legal compliance

Schedule

• Number of Ports: This is the number of simultaneous lines that the instance will use. The more ports selected, the faster the JabberDog will cycle through the listings. However, keep in mind that you must account for ALL of your JabberDog port usage for all concurrent instances, meaning, if you are running more than one JabberDog at a time, you need to ensure that each instance has enough ports at the right times to call when you expect them to. If one instance uses more ports than it should, then another instance may shut down, or refuse to start until ports become available.
• Call on Days: This is self explanatory; choose the days of the week you want the instance to run.
• Call Between: This is obviously the start and stop times that you want the list to run, but pay attention to the note at the bottom. JabberDog start and stop times are based on your time zone location, not the location of the numbers you are calling. With this in mind, you need to be extremely careful when running your searches to only compile phone numbers that can be called at the right time of the day, or make sure that your JabberDog does not start too early, or end too late. If you fail to take these precautions, you may violate FCC regulations for automated phone calling.

After setting up all of the options, you can click Save, which stores the instance in the system, where it can be activated from the JabberDog Reports at a later time. Conversely, you can click Save and Activate and have the instance go active. If you click Save and Activate, and the call days and call between times include the current date and time, the list will start calling immediately.