The Knowledge Base is a centralized section of articles dedicated to your company’s support needs.

These articles can be accessed internally by any user of the system for internal training purposes, or can be set up to be accessed externally through a client portal to pass the knowledge base articles to the general public.

This is a seldom used feature of the system, as it is specifically focused on clients who use the InsideSales.com system for customer support management, but can be a potentially valuable asset for companies wanting a to train internal and external personnel.

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