Web Form / Response Swami ACD
Besides toll-free call routing, the most common use of the ACD system is in conjunction with the InsideSales.com Response Swami™, InsideSales.com’s patented automated response system. The Response Swami is a unique piece of the ACD system that will automatically connect system agents to leads being posted directly off the Web, usually within a matter of seconds.
The primary use for this technology is for companies that capture potential customer information off of the Internet and then send that information to a database to be followed-up. When used in conjunction with InsideSales.com, the Response Swami™ lets companies respond immediately by telephone—literally within seconds—of new Web information requests entering the system. The basic setup of the ACD itself will be no different than a toll-free ACD, the only difference is there will be no toll free number listed in the ACD if one is not needed.
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This technology can also be applied to leads submitted to the InsideSales.com system through a lead vendor that sends the leads via email, http post, or an xml post. It doesn't have to be leads coming in from web forms on a website. It can even be used in conjunction with the ResponseLoop system to trigger these phone calls at any time in addition to when the lead is first created.