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Add custom Object in the Salesforce dialer view

0

Custom objects that exist on our layout should also exist on the dialer layout for salesforce.

Include lead time zone on event add window

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If you are creating an event from the Add Event button on the bottom of the lead record, the event window does not include the time zone of the lead, so this can easily lead to confusion and misschedu

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Scripting with Conditional branching

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It would be very helpful to be able to create options within a script that are based on information being collected during the script.

Allow admins to edit lists created by other users

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Simply allow admins to edit seek or domino lists created by other users in the system.

Views for lists in Salesforce Dialer

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It would be helpful to be able to create views for the seek or domino lists created in Salesforce.

Detailed history button for leads.

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There should be a history button on the dialer that gives detailed history about lead. Dials(date and time, not just number of times).

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Mass Add a Deal to Leads

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I want to be able to take 1,000 accounts and create a new deal for all of them, whether through ELF or through the mass update feature.

Report on 1st and 2nd Dial Attempts

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Currently the 1st dial attempts and 2nd dial attempts can only be viewed in each employees personal information. Make this be available in the Report Engine.

Display Why Transferring Call Failed

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Currently when doing an employee transfer through the inbound dialer agent and the employee you are transfering to is on an existing call you will be unable to transfer.

Export Summary Totals - Report Engine

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In almost any report when you export the information using Excel or CSV it will not show the summaries included in the report.

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