Advanced Training: Admin

Data Usage Report

This page explains the the way we calculate data storage allotments and overage charges. To help you remain aware of your storage use, we've also provided the Data Storage Report page, explained below.


Everyone begins with a 1 GB minimum allotment. On top of the 1 GB minimum, you will also receive an additional 50 megabytes per user. This will directly affect the calculated usage and percentages displayed in the report.

The report calculates lead usage correctly, breaking out total lead data separately from data housed by leads in the accounts and contacts tables.

In addition, the report includes a record count breakdown within the data usage portion of the report details.

System Data Report Location Change

The report is not specifically tied to the report engine. Instead it is a stand-alone page, accessible via two links from the main Admin section.

Main Admin Tab Link

The main link is located under the Company Settings heading in the Admin tab.

(System Data Storage)
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Company Information Page Link

A second link is visible on the company information page.

(Company Information Page Link)
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Page Permissions for the Links

The main Administrative tab link is permission-controlled. The link from the billing page is controlled by the existing billing page link permission.

(Main Link Permission)
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System Data Storage Report Page

The report shows a text-based table, showing the current allotment, usage, and percentage of usage.

(Data Storage Itemized)
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Storage Type Limits

The new limits are as follows:

Storage Type Minimum Additional Per User Overage Price/GB
Data 1,000 MB (1GB) 50 MB $30
Files 500 MB 50 MB $10
Recordings 500 MB 50 MB $20
(Current information as of 2/06/2014. If much time has passed, talk to your agent to ensure that you have the most
up-to-date information)

Thus, for a company with a single user on the IS.LMP, the total database allotment would be 1,050 MB (1.05 GB), which equals the standard 1 GB minimum + 50 MB for the single user. For two users, the totals would be 1,100 MB (1.1 GB), and so on.

The system calculates the available allotment based on the total allotment. If you go over the limit for any of the three storage types, you will be billed the individual fee per bucket.

Once the the storage allotment is exceeded, you will be willed for an allotment increase of additional 1 GB. If this is also exceeded, you will be charged for a second 1 GB extension. This 1 GB increment threshold can go up indefinitely; you will simply accrue additional storage fees for each 1 GB of extended overage.

Data Storage

Records per Object Type

The Data Storage heading displays an itemized breakdown of usage. The tally displays each object type individually, displaying a record count, the volume amount, and the percentage of overall storage that record type uses relative to the bucket as a whole.

Note: Counts will include deleted records that have not been purged from the system.

(Data Storage Itemized)
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File Storage

Image vs. Non-image Files

The report also separates image files from other file types, and displays the usage for each type separately.

(Content Types for File Storage)
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File types considered images include:

  • .jpg
  • .png
  • .gif
  • .tiff
  • .bmp


The recordings section also displays a current file count. Recordings include calls, as well as recorded and uploaded voice messages.

These should typically have the .gsm file extension. Other audio files without the .gsm extension (.wav, .mp3, .wma, etc.) will show up in the standard file storage area.

(Recording Storage)
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Release Notes

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