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Advanced Training: Admin

Challenges

With Challenges, managers can set special competitions and milestones for their team and track how agents do in completing them. On this page, we'll explain how to manage and create challenges.

Manage Challenges Page

On the Administrative tab, click Manage PowerStandings, and then click Challenges. This will take you to the Manage Challenges page.


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From this page, you can see a list of all the challenges currently available in the system.

We've provided a number of sample challenges to get you started. You can use the Edit page to see how these examples are put together.

For all other challenges, you have the Edit, Delete, and View links.

Edit and Delete work as labeled; they allow you to edit or delete challenges, respectively. The View link allows you to see any available results of a completed or ongoing challenge.

If you create a large number of challenges, you also might want to take advantage of the search field at the top of the page.


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You can click Create New Challenge to create a brand new one, which we'll show you how to do next.


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Edit Challenge Page

The Edit Challenge Page is used for editing or creating challenges. It looks like this:


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Here's how the various options on the page work.

Step 1. Basic Challenge Settings


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In this section, select basic information about the challenge. It includes the following fields:

  • Challenge Name - As you might expect, this is the place for you to enter a name for this challenge. This name will appear on the Manage Challenges page as well as in the interface seen by your agents.
  • Type - There are two types available in this dropdown: Agent vs. Agent, or Team vs. Team. Your selection determines whether statistics for this challenge are kept for individuals or team groups.
  • Teams - This determines who is eligible to compete for the challenge. Select the teams whose members you'd like to have participate by checking the boxes next to their team names. You can also use the Check all or Uncheck all to select or deselect all available teams at once.

    For more information on PowerStandings Teams, click here.

  • Description - This field gives you a place to enter in some notes about how the challenge works. This description does not appear anywhere else in the system and is strictly for your reference.
  • Change Time Period - This dropdown has a number of options that govern the frequency of the challenge.
    • One Time makes this challenge a one-time occurrence.
    • Recurring Daily causes the challenge to be activated daily.
    • Recurring Weekly causes the challenge to be activated weekly.
    • Recurring Monthly causes the challenge to be activated monthly.
    • Start Date and End Date allow you to determine the timeframe in which the challenge should occur. Each of these has two fields - one for the date and one for the time. Click into a field to reveal the options and select a date or time.

Step 2. Define Challenge Requirements


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In the Challenge Requirements section you can select options that define how agents achieve success at the challenge.

  • Type - There are two challenge types.
    • Race challenges agents to be the first to reach a certain goal.
    • Timed Event challenges agents to accomplish the most within a certain time period.
  • KPI - This determines the action that you want agents to perform in order to have success at the challenge.
  • Value/Operator - The last field in this section differs depending on whether you chose Race or Timed Event.
    • The Value field appears if you chose Race. Enter a number of times the KPI needs to be performed in order to complete the challenge.


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    • The Operator field appears if you chose Timed Event. Choose Most or Least in the dropdown. Most is the option you'll want to choose in most instances. With this option selected, agents who have performed the KPI the most times within the timed period will win the challenge. Alternatively, you may want to select the Least option if you are challenging agents to avoid a particular option.


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  • Include Weekends - This checkbox is the final option in the section. Check this box to include actions performed on Saturday and Sunday in the KPI count. Uncheck it to exclude them. Consider the schedules of your agents when deciding whether or not you'd like to check this box.


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Step 3. Set Points Rewards


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This section allows you to set up bonus Points rewards for challenge winners.

  • Points Reward - Enter a numeric value here. This will be the number of Points rewarded.
  • Rank - Enter another numeric value. This determines who will receive this reward. For example, if you chose the Race option, the number 1 in this field would represent the participant that was the first to meet the Value of the KPI you set. If you chose the Timed Event option and Most under Operator, it would be the participant who performed the KPI the largest number of times.

Once you've chosen a Points Reward and a Rank, click the Add Points Reward button. Your selections will now appear as an entry in the list below the fields:


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You can repeat this process to add additional rewards. You can also click the Edit Points or Del links to edit or delete your previous selections.

When you're finished creating your challenge, click Save.

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