Thank you for choosing InsideSales.com as one of your technology providers! This guide has been developed to help InsideSales.com system administrators ("Sysadmins") leverage the software tools, workflow enhancements, and best practices of the InsideSales.com application suite.
This guide is broken up into a series of chapters, with sub-topics within each chapter. To access the first section in each chapter, click the appropriate chapter heading link. Notice that the selected section highlights in blue, indicating your current location in the guide.
As you click through each section, any additional subsections related to that heading will appear. To view a full table of contents, return to the top-level heading (the large "Admin Guide" text near the top of the left sidebar.
Each chapter of the guide begins with a Lesson Overview, highlighting five to ten key elements that you should learn in that chapter. Pay particular attention to these items, as they will be included specifically in the test questions, and testing scenarios that make up the certification.