Managing Teams

Here's how to set up the teams that will work together within PowerStandings. Go to the Administrative tab and click Manage PowerStandings then PowerStandings Teams.

This will take you to a list of the current teams that exist in your system. From this page you can edit, delete, or create a new team. Click Edit next to an existing team you'd like to edit, or click Create New Team to continue to the page for editing a team.

Team Settings

Enter a name for the team in the Team Name field.

Using the Target KPIs field, select the KPI that is most important to you.

Team Members

The Team Members section lets you choose which agents belong to this PowerStandings team by selecting from regular teams. Notice that agents can only be a member of one team at one time. To make agents a member of the team, click roles to highlight them, and then use the arrow buttons to move them from "Available" to "Selected."

Notification Settings

The Notification Type dropdown controls what kind of notifications agents will see as they use the PowerDialer. There are three settings:

None turns off all notifications for members of this team.

  • Adaptive uses survey responses and other inputs to customize the selection of notifications for each user.
  • Normal uses a standard set of notifications for all membesr of this team.

The Frequency dropdown allows you to determine how often notifications will appear to users. There are two settings:

  • High incorporates a fairly constant stream of information, as users change places in an event or reach milestones.
  • Low limits the information to notifications informing the user that they have passed another user in the standings.

Release Notes

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