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Call Metrics with Conference Calls

If you use the Call Conferencing function to bridge in co-workers who also use the PowerDialer, you may need to know how talk time is logged between the participants. Here's how it works:

  1. A call task is created for each employee who participated on a call.
  2. This task accounts for the duration that employee spent on the call.
  3. Both call tasks will be related to the record that was dialedlid.

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