It’s always controlled by the dialer query for that block of time. You could load those same queries into an Advanced Lead Search in the LMP to get an idea of the leads that will pull up.
Yes. To make this happen, create a time block with two or more stacked queries in the individual time block. The dialer will run the first query’s block of leads first, then move down to the second priority query, and so on.
You’ll need to change the sorting rule, or the time between calls to prevent leads from getting recycled so rapidly.
Every 60 minutes, on the hour or shortly thereafter.
Yes. Use the “Limit Calls to Own Contacts” option in Dialer Initiative section #1.
In the reports area (discussed later in this document), look for lead disposition reports (reports tracking the lead statuses) and the dialer impression counts. These reports will show the total number of dials per agent, as well as their effectiveness based on the disposition of each call.
Your users are forgetting to take ownership of the lead / contact when they speak to a decision maker. You’ll either need to train them to do so, or pre-assign ownership of the leads to ensure the reports are accurate. If you're even more ambitious, build an ResponseLoop that automatically assigns ownership based on which agent first works on the lead.
You’ll need to provide a way for your callers to go back and call on these leads. This typically involves either giving them access to the Leads tab in the InsideSales.com CRM system, or creating another dialer initiative that is specifically targeting leads marked to those dispositions.
This can be caused by several factors:
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