Advanced Training: Admin

Path Bridge Action

A Path Bridge is one of the default path terminators we mentioned previously. The objective for this action is to send the caller to a completely new, separate call path, where he or she will start at the very beginning of the chosen path.

You'd commonly use a path bridge when a caller dials in to the wrong number entirely; for example, they were looking for your sales team, but inadvertently dialed the support line instead. A path bridge allows the system to send them to the sales call path (which is where they intended to go in the first place).

One common misconceptions is that you'd use a Path Bridge to send a caller to a different interactive menu. With call paths, you can now include multiple menus in the same path without having to bridge to a different path.

The Path Bridge action includes a single additional option, where you define the call path where the caller should be sent.

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