Defining Challenge Fields

Field Definition
Challenge Settings
Challenge Name As you might expect, this is the place for you to enter a name for this challenge. This name will appear on the Manage Challenges page as well as in the interface seen by your agents.
Type There are two types available in this dropdown: Agent vs. Agent, or Team vs. Team. Your selection determines whether statistics for this challenge are kept for individuals or team groups.
Description This field gives you a place to enter in some notes about how the challenge works. This description does not appear anywhere else in the system and is strictly for your reference.
Change Time Period This dropdown has a number of options that govern the frequency of the challenge.

One Time makes this challenge a one-time occurrence.

Recurring Daily causes the challenge to be activated daily.

Recurring Weekly causes the challenge to be activated weekly.

Recurring Monthly causes the challenge to be activated monthly.

Start Date and End Date allow you to determine the timeframe in which the challenge should occur. Each of these has two fields - one for the date and one for the time. Click into a field to reveal the options and select a date or time.
Challenge Requirements
Race This challenges agents to be the first to reach a certain goal.
Timed Event This challenges agents to accomplish the most within a certain time period.
KPI This determines the action that you want agents to perform in order to have success at the challenge.
Value/Operator The last field in this section differs depending on whether you chose Race or Timed Event.

The Value field appears if you chose Race. Enter a number of times the KPI needs to be performed in order to complete the challenge.

The Operator field appears if you chose Timed Event. This determines the "winning" conditions at the end of the time period. For more info, see the separate section on operator types in this help guide.
Include Weekends This checkbox is the final option in the section. Check this box to include actions performed on Saturday and Sunday in the KPI count. Uncheck it to exclude them. Consider the schedules of your agents when deciding whether or not you'd like to check this box.
Point Rewards
Point Reward Enter a numeric value here. This will be the number of Points rewarded.
Rank Enter another numeric value. This determines who will receive this reward. For example, if you chose the Race option, the number 1 in this field would represent the participant that was the first to meet the Value of the KPI you set. If you chose the Timed Event option and Most under Operator, it would be the participant who performed the KPI the largest number of times.

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