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Play Recording Button

We've provided the ability for agents to play back a pre-recorded message while on an active call.

If your sales process requires you to play a compliance message or other type of notice to the client in the course of your call, all you need to do is press the Play Recording button and choose your message recording.

Before you can begin using the 'Play Recording' button you will need to set this up in the Dialer Panel Manager.

  1. Add the button to the panel and then click 'Edit'.
  2. Select your messages you wish to have available.

    The available recordings are based on your (or your users') permission settings; you'll only see recordings to which you have access. If you change a message to "Selected," it will be available to all users with access to the panel, even if they normally would not have permission to use that particular recording. Notice you can reorder the list using the arrows.

  3. When finished, first save the button. Don't forget to 'Save' the dialer panel as a whole to complete the changes.

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