If you are not seeing updates in PowerStandings, you may need to make sure your ports are open to allow web socket traffic.
PowerStandings is not Automatically Updating.
Automatic updates are not working, but a manual refresh works.
Your system is not allowing web socket traffic. This may be an issue with individual or company firewalls, or with outdated root certificates in your web browser.
If a manual refresh does update all standings, then the problem is most likely an issue with web socket traffic. PowerStandings uses web sockets to continually update web pages, including PowerStandings.
To check the status of the web socket connections:
You ensure that all firewalls (individual and company-wide) allow traffic to the InsideSales websocket servers:
The InsideSales web socket servers use the WSS:// (Web Socket Secure) protocol. This is a secure, encrypted connection. Some administrators may be hesitant to allow traffic through port 80, however this is a secure connection trnsmitted over a secure protocol.
Our WSS certificates are relatively new and connected to newer root certificates. If your web browser is not updated frequently, then your browser may not have the proper root certificate to accept our certificates. Update your browser to see if this solves the issue.
© 2004 – 2014 InsideSales.com
InsideSales.com technology is protected by the following United States Patents: 8078605, 8325738, 8352389, 8510382, 8566419.