InsideSales.com takes the security and privacy of your data very seriously. Our Vision and Absolute Automation products are used by over 1,000 clients, including a number of Fortune 500 and financial services clients with strict compliance requirements.
The Absolute Automation application instantly processes and transmits email content to Salesforce. During this process email is 1) either logged to the Lead / Contact record if it exists, 2) posted to your Emails holding pen (if the Lead/Account does not exist), or 3) instantly deleted (if you "ignored" the email address, domain, or content in the email).
The email processing takes place on dedicated Amazon Web Service (AWS) servers. We do not keep any copies of your email in the AWS servers. Every email is processed in real-time so there is no batch processing.
For troubleshooting purposes, your Salesforce Admin has access to the Emails Tab >> Admin Logs sub-tab that will let you know how each email was processed. The only content in Admin logs will be the TO:, From:, and Subject line of the email. In addition our application includes email encryption functionality to further enhance security and privacy of emails within Salesforce. For example, all emails that are temporarily saved in users Pending Tabs are encrypted so they do not show up in Salesforce search results.