Setting up default options for call log fields

If your agents are using call logs, there's probably been times either you or they have wanted to speed up the process of getting the call logs entered and saved, so agents can move on quickly to the next call. The problem was, agents were forced to minimally input a call result for each call.

The call log defaults feature allows you to establish a default field value for any and all task fields displayed in your call log panel. To access this feature, edit the appropriate field and set the default value. This feature allows your agents to save time by adding a pre-set value for each call and quickly move on to their next call.

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