Appendix B - Additional Call Data
Viewing the Fields
After the fields have been created and the necessary time
has passed, you can view the fields on your Activity History. To get
there, click the record you wish to view and scroll down to the
Activity History section. Then click the task you'd like to view.
(Activity History - Task Subject)Click to view larger image.
This will take you to the individual task record where
you can view the new fields and the information they display.
(Task with new fields)Click to view larger image.
Note that while we have placed the new fields in the
"Additional Call Data" section, you can put them anywhere
on the task record you like using the layout editor.
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