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Setting Up Additional Users

Setting up another Absolute Automation user in Salesforce is a two step process.

  1. Turn them on in Salesforce

    1. Under 'Settings' check the 'Use Absolute Automation' box for the user you want to turn on.
    2. Make sure ALL email addresses associated with the user's account are listed and are correct. Often people have multiple email addresses (tom@example.com, tom.jones@example.com). Add any additional email addresses by clicking edit and adding one per line.
    3. Click 'Save'
  2. Make sure their email is forwarding to Salesforce.

    1. Access your 'Configuration Instructions' and follow both inbound and outbound instructions from the drop down menus for your user's particular email setup.

Note: If you setup your inobund and outbound email forwarding at the server level all you need to do is make sure this user's email is added to these server rules.

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