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New Communications Platform

Welcome to the future of Communications

We’ve been working hard to improve the InsideSales communications platform. Below is information on critical updates and new features. We will contact you regarding your installation group and to schedule your migration. Please contact support if you have any questions about this upgrade.

See also: FAQ | Training Webinars

Key Dates

  Group C Group E Group F
Package Available*
Feb 13, 2015
Mar 20, 2015
Mar 20, 2015
Migration Complete
Mar 2, 2015
Apr 13, 2015
May 5, 2015

*We strongly encourage you to install the package as soon as it is available, especially if you require time to validate the new package in a testing environment.

Minimum Package Version: PowerDialer 6.5.26

You Need to Know

  • This critical update supports both new functionality and critical updates for Salesforce.
  • If updates are not completed by the deadline, inbound and outbound calling will not function.
  • An InsideSales.com rep will schedule a time to help install packages and perform migrations to ensure a smooth transition.
  • You must uninstall the Adobe Air inbound application after the migration is complete.

In this Update

This update includes performance enhancements and these key features:

Graphical Call Path Editor


Improved Routing

  • Inbound now routes multiple calls simultaneously.
  • No need for reps to select ACDs.
  • Route calls by time of day.

Integrated Inbound


Additional Information

FAQ | Training Webinars

Release Notes

Find our most recent release notes.

Forum

Our InsideSales.com community forum is coming soon.

Advanced Training Guides

Advanced training for the PowerDialer for Salesforce.

Have questions?

We're happy to help. An InsideSales.com expert is just a phone call away.

(866) 593-2807

Mon-Fri 6-7 MST

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