What is the downtime for installation?

There is no downtime for installing the package.

What is the downtime for Migration?

The migration will have a maximum downtime of ten minutes for inbound calls, and has no impact on outbound calls. Because of the potential downtime for inbound calls, migrations are only done at night.

Migration Timing

Does the migration have to occur immediately after installing the package?

The migration is not done immediately after installing the package. When you install the package, we get a notice that you've updated to the package that contains the new platform components.

Is it safe to install the package now and wait for to contact me about the migration?

It is perfectly safe. You should install the package as soon as it is available, and then wait for an representative to contact you.


Who will contact me after I install the package and when?

Your account manager will contact you sometime after you install the package and before your migration completion date.

Release Notes

Find our most recent release notes.


Our community forum is coming soon.

Advanced Training Guides

Advanced training for the PowerDialer for Salesforce.

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