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International Data Format Limitations

The PowerDialer only supports numbers in American formats. If you try to use European formatting the software will return an error. Examples:

  • March 30, 2015 must be formatted as 03/30/15
  • Money must be formatted with a decimal separating whole units from partial units: 1,000.54

International Customers

Launching the list in PowerDialer registers the list with the system, however you should close the PowerDialer window after you lauch and instead use the Click-to-Call panel.

International customers should not use the PowerDialer window. That stand-alone PowerDialer component does not support international or special characters. Any records saved after opening in the PowerDialer will corrupt international characters within leads.

The Click-to-Call panel does support international characters. After closing the PowerDialer, launch the list in the Click-to-Call panel:

  1. Click on the Settings icon.
  2. Select the Dialer List from the drop-down menu.
  3. Click Save.
  4. Use the Next Record Button to navigate the list. Click on phone numbers to call.

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