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Using Multi-Select Pick Lists

Multi-select pick lists appear in the dialer panel as a drop down labeled with the title you gave the field in Salesforce. To select an option, click the first option in the field. To select additional options, press and hold the CTRL key, then mouse click to select (or deselect) entries.

When the agent finishes logging the call, the selected pick list info will appear in the call log activity history and reports.

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