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Non-standard SMTP Settings

SMTP

If you're using Outlook on a MacOS X system, are not using Office365 or Google Apps Pro, or are not using Outlook as your primary mail client, you will need to create an SMTP relay entry in your mail client.

Depending on the client you're using the instructions for this will vary, but the basic principles should universally apply.

InsideSales.com will create a unique SMTP user account within the Vision server. Outgoing emails from your desired address should use the new SMTP entry as the primary "send" server.

  • Create a new SMTP server entry in your mail client.
  • Set the SMTP server info as follows:
    • Server name: route.ihance.com
    • Port: 26
    • Do not enable SSL / TLS
    • Authentication: Standard username and password
  • Username: The SMTP username will be unique for each client. Enter the supplied username string.
  • Password: A unique password string will be generated for each client.
  • Every user of the Vision system will need to perform the same setup steps in his or her mail client.

Alternate Port Setting

If port 26 does not work, or does not appear to provide an allowed connection, use port 25 instead.

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