Gmail Issue: Scheduled Emails not Sending

There are two likely reasons for the Gmail plugin to fail to send scheduled emails:

  • Installation Issue: Multiple Gmail Accounts
  • Installation Issue: Removed Notifier

Multiple Gmail Accounts

For the scheduler to work you must be logged into your corporate email account (the one linked to Vision) as your primary account before installing the plugin. If you need to reinstall the plugin:

  1. Uninstall the plugin.
  2. Log out of all gmail accounts.
  3. Log back in using just the corporate account.
  4. Install the plugin and grant the plugin permissions.

Vision Neural Scheduler Notice

Users will receive the following email notifying them that the Vision Scheduler is installed. This is normal and no action is required.

If users uninstall the scheduler then scheduled emails will not work.

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