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Create DNS Entries

These DNS entries link your Vision implementation (on our servers) with your email domain. This maintains the reputation of your emails by ensuring that your Vision emails continue to be associated with your email domain.

Trial Setup
If your initial setup is a trial, your email reputation will temporarily be linked to a shared IP address controlled by InsideSales.com. Once you switch to a paid license you will need to reconfigure the DNS entries to use a unique IP address.
DNS Explanation
If you do not know much about DNS entries, consider reading the DNS Entries Explanationpage. If you are familar with DNS concepts, you can skip that section.

Make the following entries:

  • Domain Entry - Required
  • Mail Forward Entry - Required
  • SPF Record - Recommended

GoDaddy Example
We give a complete DNS Walkthrough Example in the next section.

Domain Entry

Add a CNAME entry similar to the following example:

  CNAME www7..com --> log.ihance.net

Where <domain> is the email domain you provided and <number> is a unique ID string provided by your InsideSales.com agent.

Some DNS interfaces require a trailing period (.) after ihance.net because it is an external domain.

Mail Forward Entry

Add a CNAME entry similar to the following example:

 CNAME ismtp..com --> .ihance.net

Where <domain> is the email domain you provided and <ip-address> is a unique IP address provided by your InsideSales.com agent.

SPF Record (Recommended)

If your host is configured for SPF records, add the following entry to the SPF Record section.

 include:spf.ihance.net

We highly recommend using SPF if it is available.

Release Notes

Find our most recent release notes.

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Advanced training for the PowerDialer for Salesforce.

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